Shipping Information
At Floofur, we're thrilled to offer FREE shipping on all orders over $99
Order Processing Times Please allow 1-3 business days for us to process and dispatch your order. Your order is considered dispatched once it's handed to our shipping carrier and on its way to you. During peak periods or holidays, processing may extend up to 7 business days.
Estimated Shipping Times Delivery times depend on your location and begin once your order is with the carrier. Here are estimated delivery times based on your country:
Canada: 4-7 Business Days
During peak periods, shipping carriers may face delays outside our control. International orders may also experience customs delays, affecting the delivery timeline.
Order Changes and Accurate Shipping Details Ensure your shipping details are correct at checkout. Errors can lead to delays or cancellations. If there's an issue with your address, we'll email you within 3 business days for verification. Without a timely response, we may cancel your order.
If you need to correct your shipping details, contact us at j@floofur.com within 24 hours of ordering. We'll strive to make changes, but can’t guarantee adjustments past this timeframe.
Delayed Delivery We aim to ship orders swiftly. However, delays might occur due to factors like severe weather or transportation issues beyond our control. We’ll keep you informed and work with couriers to deliver your package quickly.
Should unexpected problems arise with your order, such as stock issues or verification problems, we'll notify you immediately.
Floofur isn't liable for delays caused by external factors, but we'll do our best to keep you updated and resolve any issues.
Lost or Stolen Packages If your package is lost or stolen after dispatch, please contact us at j@floofur.com. We'll assist you and recommend contacting the courier for a claim. Most couriers have a claims process for such incidents.
While Floofur isn't responsible for packages lost or stolen during shipping, we'll support you in finding a resolution. If necessary, and depending on the situation, we may offer a replacement.
Shipping Policy Changes: Floofur may update this Shipping Policy at any time without notice. Customers should review it regularly to stay informed. By purchasing from Floofur, you accept this Shipping Policy, including any updates.
For questions or concerns, please reach out to us.